Frequent questions


How much are the shipping costs?

Please check in "Shipping cost", in the "Conditions" section.

Are the exchanges and returns free?

They are completely free. For more information go to "Returns" tab.

What is the payment method "TRY&PAY"?

Option only available for spanish territory. At Madz Footwear we give you the option of buying now and not having to pay for the product until 7 days after delivery. That way you can enjoy the product and pay for it afterwards. If you want more information do not hesitate to contact us via atencion.cliente@madzfootwear.com.

What are your sizes like?

You can refer to the "Size Guide" in the file for each product.

Are there men's or woman's models?

All our models are unisex, from size 36 to 45.

Is it necessary to register on the website?

Thanks to our new payment method, at the time you enter your email address the system will automatically register you. This way you don't have to fill out long dreadful forms. You'll recive a password by emailand then you'll be able to log into your profile.

How much is the approximate time it will take to get my order?

Our shipments slow in coming 24 hours in Spain and 3 to 7 days in Europe.

What do I have to do if I chose the wrong size?

You can see the "Changes and Returns" section where the process is explained and follow it to make a change.

Can I delete an item from my order?

You can remove items from the shopping cart before you place the order. If you have already placed your order and you want to change it, please contact as soon as possible at the "Contact" tab.

How do I know if I have made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive this email, please contact us at the "Contact" tab.

What should I do if I receive a defective or wrong item?

If this happens follow the instructions in the "Changes and Returns" section. If you have any questions, please contact us at the "Contact" tab.

How can I contact Madz Footwear?

By emailing us at the following address email below (atencion.cliente@madzfootwear.com) or contact us through our social networks.

What payment methods are available?

You can pay by debit / credit card, through PayPal or by new payment method "TRY&PAY".

Is it safe to buy through the Web?

At Madz Footwear we guarantee the safety of your purchases over the Internet. We use highly secure payment systems of very elite financial institutions.

Can I go physically to buy Madz Footwear in a shop or department store?

At present it is only possible to purchase through our online store.

What should I do if I want to work for Madz Footwear?

Send your CV to our e-mail atencion.cliente@madzfootwear.com.

Can I sell Madz Footwear in a shop or department store?

Contact us through email atencion.cliente@madzfootwear.com.